Refund Policy

LunchBox HR is a subscription software service. Because it is delivered digitally, there are no physical goods to ship or return. This Refund Policy explains when and how you can obtain a refund for a paid subscription, and should be read alongside our Terms of Service and Privacy Policy.

0114-day money-back guarantee

If you are not satisfied with a paid LunchBox HR plan, you may request a full refund of your first subscription payment within 14 days of the date that payment was made. To be eligible, the request must relate to your first payment for a plan, and your account must be in good standing (for example, not suspended for a breach of our Terms of Service).

02What is not refundable

The following are not eligible for a refund:

• Renewal payments, meaning any billing cycle after your first payment.
• Requests made more than 14 days after the payment date.
• Add-on usage that has already been consumed, such as AI feature credits (candidate screening and interview calls) that have already been used.
• Custom, enterprise, or separately negotiated arrangements, where the specific terms of that agreement apply instead.

03How to request a refund

To request a refund, email hello@lunchboxhr.com from the email address on your account, within the 14-day window, including your account details and the reason for the request. Cancelling your plan on its own stops future billing but is not by itself a request for a refund of a payment already made.

04How refunds are processed

Approved refunds are issued to the original payment method used at checkout, through our payment processor, PayHere. Once approved, refunds are typically processed within 7 to 10 business days. The time for the funds to appear on your statement then depends on your bank or card issuer. Refunds are made in the same currency as the original charge.

05Cancelling your subscription

You can cancel your subscription at any time from your account settings or by contacting us. When you cancel, your plan stays active until the end of the current billing period, and you will not be charged for the next period. Outside the 14-day money-back window described above, fees already paid for the current period are non-refundable.

06Contact

Questions about refunds or cancellations: hello@lunchboxhr.com